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Terms of Service

Last updated: 20 May 2026

1. Acceptance of Terms

By accessing and using the Lokengo smart locker laundry service, you agree to be bound by these Terms of Service.

2. Service Description

Lokengo provides a smart locker-based laundry service that allows users to drop off and collect laundry using secure smart lockers installed in residential buildings.

3. User Accounts

• You must provide accurate and complete information during registration.
• You are responsible for maintaining the security of your account credentials.
• You must not share your locker PINs with unauthorized individuals.
• Lokengo reserves the right to deactivate accounts for policy violations.

4. Wallet & Payments

• Users must maintain sufficient wallet balance to use the drop-off service.
• All payments are processed through secure payment gateways (Razorpay).
• Refunds, if applicable, will be credited to the user's wallet within 5-7 business days.

5. Locker Usage

• Lockers are to be used solely for laundry purposes.
• Users must not store hazardous, illegal, or non-laundry items.
• Users must securely lock lockers after use with the provided PIN.

6. Limitation of Liability

Lokengo takes reasonable care with your laundry items. However, we shall not be liable for damages beyond the estimated value of the service.

7. Contact

For questions about these terms, please contact us at [email protected].